Moon Tide Atelier LLC is committed to providing safe, reliable, and efficient delivery services. This Shipping and Delivery Policy outlines how we process orders, arrange logistics, and complete the delivery of products after an order is placed. This policy applies to customers who purchase shell jackets and related outdoor apparel through our official website.
- Shipping Scope
Moon Tide Atelier LLC currently provides shipping services primarily within the United States.
We only accept orders with delivery addresses located within the United States; we do not currently offer international shipping to locations outside the U.S.
When placing an order, customers must provide an accurate, complete, and valid U.S. shipping address.
- Order Processing Time
Once a customer has successfully completed payment, we typically process the order within 1–3 business days.
Order processing times may be affected by the following factors:
Product inventory and availability.
Weekends and U.S. public holidays.
Order volume during promotional events.
Other unforeseen operational factors.
Orders are generally not processed or shipped on weekends or U.S. public holidays.
- Shipping Methods and Logistics Partners
To ensure that products reach our customers safely and in a timely manner, we utilize third-party logistics and delivery service providers.
Logistics partners we may use include:
USPS (United States Postal Service): For domestic mail and package delivery.
UPS (United Parcel Service): For package shipping and delivery.
FedEx (Federal Express): For domestic package shipping and delivery.
Other regional logistics providers: Selected based on the specific delivery address and shipping requirements.
The specific carrier used may vary depending on the delivery address, package dimensions, product weight, and logistics arrangements.
- Delivery Time
Once an order has been processed and handed over to the carrier, the estimated delivery time within the United States is as follows:
Standard Shipping: Typically 3–7 business days.
Remote Areas: Deliveries to certain remote or specialized locations may take longer.
The delivery times provided above are estimates only and do not constitute a guaranteed delivery date. Actual transit times may be affected by weather conditions, carrier operational schedules, holidays, and other uncontrollable factors. 5. Shipping Fees
Applicable shipping fees will be displayed at checkout.
If free shipping promotions are offered, the relevant terms and conditions will be clearly stated on the product page or at checkout.
Before completing payment, customers can review the cost of items, shipping fees, and any other applicable charges to confirm the final order total.
- Shipment Tracking
Once an order has been dispatched, we will send a shipment notification—including a tracking number—to the customer via email as soon as the tracking information becomes available.
Customers can use this tracking number on the respective carrier’s official website to monitor the status of their shipment.
Please note that it may take some time for tracking information to update; the system may not reflect the latest status immediately after the package has been handed over to the carrier.
- Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address, contact phone number, and all other delivery details provided at the time of order are accurate and complete.
If you discover an error in your shipping address, please contact our customer service team as soon as possible.
If an order has already been processed or handed over to the carrier, we cannot guarantee that the shipping address can be successfully updated.
Any delivery issues resulting from an incorrect or incomplete address provided by the customer may incur additional costs, for which the customer will be responsible.
- Delayed, Lost, or Damaged Packages
Please contact us promptly if you experience any issues, such as delivery delays, unusual tracking updates, a lost package, or damage to items during transit.
We will investigate the matter with the relevant carrier and do our best to assist you in resolving the issue.
If an item arrives damaged, please retain the original packaging if possible and provide us with photographs of both the item and the packaging; this will help us verify and process your case more efficiently.
- Delivery Confirmation
A delivery is generally considered complete once the carrier confirms that the package has arrived at the shipping address provided by the customer.
If the tracking information indicates that the package has been delivered but you cannot locate it, we recommend checking areas such as your doorstep, mailbox, or designated parcel drop-off points, and verifying with other household members or the local carrier.
If you are still unable to locate your package, please contact our customer service team, and we will do our best to assist you in tracking it down. 10. Shipping Policy Updates
Moon Tide Atelier LLC reserves the right to modify this shipping and delivery policy in response to changes in business operations, logistics partnerships, or applicable laws and regulations.
Any updated policy will be posted on this website, with the corresponding effective date indicated.
Thank you for choosing Moon Tide Atelier LLC. We remain committed to providing you with a convenient and reliable shopping and delivery experience.