Moon Tide Atelier LLC (hereinafter referred to as “we,” “us,” or “the Company”) places great importance on the privacy and information security of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, browse our outerwear products, place an order, or contact us.
- Information We Collect
When you visit or use our website, we may collect the following information:
Personal Identification Information: Including your name, email address, phone number, billing address, and shipping address.
Order Information: Including the items you purchase, order numbers, order history, and transaction status.
Payment Information: Including details required for the payment process. Payments are typically processed securely by third-party payment service providers; we do not store full bank card numbers directly.
Device and Technical Information: Including your IP address, browser type, device model, operating system, and records of your visits to our website.
Communication Information: Including information you provide to us via email or other customer service channels.
- How We Use Your Information
We collect personal information primarily for the following purposes:
Processing orders, confirming payments, and completing sales.
Arranging product packaging, logistics, shipping, and order tracking.
Sending order confirmations and shipping notifications to customers.
Responding to customer inquiries and providing after-sales service.
Improving website functionality, product quality, and the overall shopping experience.
Identifying and preventing fraud, unauthorized transactions, and other security risks.
Complying with applicable laws, regulations, and regulatory requirements.
- Sharing of Personal Information
We do not sell our customers’ personal information. To ensure the smooth operation of our business, we may share relevant information with trusted third-party service providers, including:
Third-party payment processing providers.
Logistics, shipping, and delivery partners.
Website hosting and technical service providers.
Customer service and email communication platforms.
Fraud detection and information security service providers.
These third parties are permitted to use your information only to the extent necessary to provide their respective services and are required to comply with applicable data protection standards.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember customer preferences, improve website performance, analyze traffic, and optimize your shopping experience. You may manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some features on our website.
- Information Security
We implement reasonable administrative, technical, and security measures to protect customers’ personal information against unauthorized access, disclosure, alteration, loss, or misuse.
While we make every effort to protect your information, please be aware that no method of transmission over the Internet or electronic storage is entirely secure.
- Data Retention
We retain customers’ personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, after-sales service, maintaining business records, resolving disputes, and complying with legal obligations.
When such information is no longer necessary for these purposes, we will take reasonable steps to delete or securely dispose of it.
- Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights:
The right to inquire about the personal information we hold about you.
The right to request the correction of inaccurate or incomplete personal information.
The right to request the deletion of your personal information, subject to legal requirements.
The right to request a copy of your personal information.
The right, where applicable, to object to certain types of data processing or targeted advertising.
The right to withdraw your consent, in cases where our processing is based on your consent.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
- Privacy Rights for California Residents
If you are a resident of California, you may be entitled to additional privacy rights under the California Consumer Privacy Act (CCPA) and its amendments, the California Privacy Rights Act (CPRA).
These rights may include:
The right to know what personal information we have collected.
The right to request access to or a copy of your personal information.
The right to request the correction of inaccurate personal information.
The right to request the deletion of your personal information, to the extent permitted by law.
The right to opt out of the sale or sharing of your personal information.
The right not to be subjected to discriminatory treatment for exercising your privacy rights.
Moon Tide Atelier LLC does not sell customers’ personal information for monetary consideration.
California residents may submit privacy-related requests by contacting us via the email address provided below. 9. Protection of Children’s Privacy
Our website is intended for general consumers and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent from a parent or guardian.
If we discover that we have inadvertently collected such information, we will take reasonable steps to delete it.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies and rules for managing information. We do not assume direct responsibility for the content, privacy practices, or information security of these third-party websites. We recommend that you review their respective privacy policies before using such services.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or applicable laws and regulations.
Any updated policy will be posted on this page, along with its effective date. We encourage you to check this page periodically to stay informed about our latest personal information protection policies.
Thank you for choosing Moon Tide Atelier LLC. We value the trust of every customer and remain committed to taking reasonable measures to protect your personal privacy and information security.