Welcome to Moon Tide Atelier LLC! We are committed to providing our customers with an excellent shopping experience, along with prompt and professional customer service. If you have any questions regarding our outerwear (jackets), order status, payment methods, shipping and delivery, return and exchange policies, or any other related matters, please feel free to reach out to us using the information below.
Company Name: Moon Tide Atelier LLC
Email: support@moontideatelier.com
Business Address: [Insert Registered U.S. Business Address]
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Customer Support
- Product Inquiries: If you have questions about product sizing, materials, features, or usage, our customer service team is here to help.
- Order Inquiries: Please contact us if you have questions regarding order confirmation, payment status, or modifications to your order.
- Shipping & Delivery: Please reach out to us if your package is delayed, lost, or if any issues arise during delivery.
- Returns & Exchanges: If you would like to request a return, exchange, or refund, please contact us for guidance.
- Feedback & Suggestions: We welcome your feedback and suggestions, as they help us continuously improve our products and services.
We typically respond to customer emails within 1–2 business days. Thank you for choosing Moon Tide Atelier LLC—we look forward to assisting you and wish you a pleasant shopping experience!